Privacy Policy and Terms of Service

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Terms of Service

Effective Date: September 1, 2024

Welcome to Amelianaire Cleaning Services!

These Terms of Service ("Terms") govern your use of the services offered by Amelianaire Cleaning Services, including cleaning, scheduling, and communications through SMS or MMS messages (the "Services"). By using the Services, you agree to be bound by these Terms.

1. Overview of Services

Amelianaire Cleaning Services provides professional cleaning services, and we communicate with our clients through messaging services, including A2P-10DLC (Application-to-Person messaging via 10-Digit Long Codes). These communications are used to schedule, confirm, and discuss service details. By using our Services, you acknowledge and agree to comply with all relevant carrier regulations, including A2P-10DLC rules.

2. Consent for Messaging

By providing your phone number and opting in to our communications, you consent to receive SMS or MMS messages from us for service confirmations, reminders, promotions, and other updates. You can withdraw your consent at any time by replying STOP to our messages or contacting us directly at [insert contact information].

3. A2P-10DLC Compliance

Amelianaire Cleaning Services is committed to adhering to all A2P-10DLC regulations. These rules are designed to prevent spam, ensure transparency, and promote best practices for messaging. By using our messaging services, you agree to the following:

• Message Content: All messages      sent to you will be relevant to the services you have signed up for.      Unsolicited or spam messages are strictly prohibited.
• Opt-Out      Mechanism: We are required by law to provide you with a simple way to opt out      of receiving future messages. You can do this by replying STOP at any      time.
• Message      Frequency: You agree to receive messages related to your cleaning services,      including scheduling confirmations and service updates. Message frequency      may vary based on your interaction with our Services.

4. Fees and Charges

Standard messaging rates and data fees from your mobile carrier may apply when you use our Services. Amelianaire Cleaning Services is not responsible for any fees charged by your mobile provider.

5. Use of Services

You agree to use our Services in accordance with all applicable laws and regulations. Any unauthorized use, including sending unlawful or fraudulent messages through our Services, is prohibited and may result in suspension or termination of your access to our Services.

6. Privacy

Your privacy is important to us. Please refer to our Privacy Policy below for more information on how we collect, use, and protect your personal data.

7. Dispute Resolution

Any disputes arising from these Terms will be resolved through arbitration in accordance with the rules of the American Arbitration Association. By agreeing to these Terms, you waive your right to participate in a class action lawsuit.

8. Changes to Terms

Amelianaire Cleaning Services reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. By continuing to use the Services after any changes are posted, you agree to the revised Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at 904-421-7877

Privacy Policy

Effective Date: September 1, 2024

At Amelianaire Cleaning Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide to us when using our services, including A2P-10DLC messaging.

1. Information We Collect

When you use our Services, we may collect the following types of information:

• Personal      Information: This includes your name, phone number, email address, and other contact      details provided when booking or communicating with us.
• Message Data: We collect      the content of messages you send to us and those we send to you, including      scheduling, service confirmations, and other relevant communications.
• Technical Data: Information      such as your IP address, device information, and mobile carrier may also      be collected to ensure seamless communication and compliance with      A2P-10DLC regulations.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service      Delivery: To provide, manage, and improve the Services, including scheduling      and confirming cleaning appointments.
• Communication: To send SMS      or MMS messages related to your cleaning services, including appointment      reminders, service confirmations, and promotional offers (if applicable).
• Compliance: To ensure      compliance with A2P-10DLC regulations and to meet any legal or regulatory      requirements.

3. Consent and Opting Out

By using our Services and providing your contact information, you consent to receiving communications via SMS or MMS in accordance with A2P-10DLC compliance. You may withdraw your consent at any time by replying STOP to our messages or contacting us directly at [insert contact information].

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with:

• Service      Providers: Third parties who assist us in delivering the Services, including      SMS platform providers and mobile carriers, to ensure messages are sent      and received properly.
• Legal      Obligations: If required by law or to protect the safety of Amelianaire      Cleaning Services or others, we may disclose personal information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, update, or request the deletion of your personal information at any time. To exercise these rights, please contact us at [insert contact information].

8. Changes to this Privacy Policy

Amelianaire Cleaning Services reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the revised policy on our website and updating the "Effective Date."

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Amelianaire Cleaning Services
Email: info@amelianairecleaning.com
Phone: 904-421-7877